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en:incident_report [24.04.2018 11:09] dans@cesnet.cz [Incident report guideline] |
en:incident_report [17.03.2021 20:21] Pavel Vachek [Basic incidents CESNET-CERTS deals with] |
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Řádek 24: | Řádek 24: | ||
* Every report must contain your name and organization name. For urgent matters please include your phone number. | * Every report must contain your name and organization name. For urgent matters please include your phone number. | ||
* A **report must be sent from a valid e-mail address**. | * A **report must be sent from a valid e-mail address**. | ||
+ | * Indicate whether the message is informative only or if you expect an answer. | ||
===== Basic incidents CESNET-CERTS deals with ===== | ===== Basic incidents CESNET-CERTS deals with ===== | ||
Any offence against the Czech law, e.g., | Any offence against the Czech law, e.g., | ||
Řádek 30: | Řádek 30: | ||
* compromise of restricted confidential service accounts or software installations, in particular those with authorised access to confidential data, | * compromise of restricted confidential service accounts or software installations, in particular those with authorised access to confidential data, | ||
* denial of service attacks, | * denial of service attacks, | ||
- | * large-scale attacks of any kind, e.g. phishing attacks, password cracking attacks, virus and spam dissemination, | + | * large-scale attacks of any kind, e.g., phishing attacks, password cracking attacks, virus and spam dissemination, |
- | * compromise of individual user accounts, i.e. unauthorised access to a user or service account, | + | * compromise of individual user accounts, i.e., unauthorised access to a user or service account, |
* alleged misuse of copyrighted work. | * alleged misuse of copyrighted work. | ||
+ | ===== Report or not report? ===== | ||
+ | |||
+ | We do not expect everyone to be a computer security expert. This is the role of the CESNET-CERTS team. | ||
+ | |||
+ | We do not even expect everyone to be able to properly recognize, classify and describe a security incident. So, if you hesitate to report or not report, **report it**. The missing information will be asked if necessary. | ||
+ | |||
+ | Thanks for cooperation | ||
+ | |||
+ | **The CESNET-CERTS Team** |