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en:incident_report [24.04.2018 11:08] dans@cesnet.cz [Incident report guideline] |
en:incident_report [25.06.2018 22:11] andrea@cesnet.cz [Basic rules for creating incident report] |
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| Řádek 1: | Řádek 1: | ||
| ====== Incident report guideline ====== | ====== Incident report guideline ====== | ||
| - | The best way to report a problem is to send an e-mail to [[certs@cesnet.cz]] and include a complete description of the problem. CESNET-CERTS members will deal with the reported incident as soon as possible and will inform you that the problem, if any, has been solved and removed. You will receive a reply from [[certs@cesnet.cz]] and the e-mail will be signed by our [[https://csirt.cesnet.cz/pubclickey.asc|PGP Key]]. | + | The best way to report a problem is to send an e-mail to [[certs@cesnet.cz]] and include a complete description of the problem. CESNET-CERTS members will deal with the reported incident as soon as possible and will inform you that the problem, if any, has been solved and removed. You will receive a reply from [[certs@cesnet.cz]] and the e-mail will be signed by our [[https://csirt.cesnet.cz/publickey.asc|PGP Key]]. |
| Řádek 24: | Řádek 24: | ||
| * Every report must contain your name and organization name. For urgent matters please include your phone number. | * Every report must contain your name and organization name. For urgent matters please include your phone number. | ||
| * A **report must be sent from a valid e-mail address**. | * A **report must be sent from a valid e-mail address**. | ||
| + | * Indicate whether the message is informative only or expect an answer. | ||
| ===== Basic incidents CESNET-CERTS deals with ===== | ===== Basic incidents CESNET-CERTS deals with ===== | ||
| Any offence against the Czech law, e.g., | Any offence against the Czech law, e.g., | ||
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